Terms of Service

Paxer helps patients review their own medical bills and Explanation of Benefits documents, identifies potential billing errors, and generates draft dispute letters for the patient to review and send. Paxer is a tool to assist you; you remain responsible for reviewing all findings and letters and for deciding whether and how to act on them.

Paxer does not provide legal, medical, or financial advice and is not a law firm, medical provider, or financial advisor. Audit findings and estimated recoverable amounts are estimates, not guarantees. Dispute letters are drafts you must review, complete, and send yourself; Paxer does not transmit them to providers or insurers on your behalf.

Your first bill audit is free. Additional audits and generating dispute letters require a Paxer Plus subscription, a flat recurring software fee, shown to you before you subscribe. This is not a contingency or success fee: Paxer never takes a percentage of any amount you recover, and you keep 100% of your recoveries.

Auto-renewal & cancellation. A Paxer Plus subscription renews automatically at the end of each billing period at the then-current price until you cancel. You may cancel at any time from Settings → Paxer Plus (or the billing portal); cancellation stops future renewals, and your access continues through the end of the period you have already paid for.

Refunds. Subscription fees are generally non-refundable except where required by applicable law; contact support for any billing issue and we will work with you in good faith. Prices and any changes will be disclosed before they take effect. Business use of the Audit API is subject to the separate API plan you select.

You agree to provide accurate information, to use the service only for your own bills (or bills you are authorized to act on), and not to misuse, disrupt, or attempt to gain unauthorized access to the service. You are responsible for maintaining the security of your account.

You may not upload content you have no right to share, use the service for any unlawful purpose, or attempt to overload, reverse-engineer, or circumvent the service’s protections, including its rate limits.

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Paxer is not liable for indirect, incidental, or consequential damages arising from your use of the service. Estimates are not guarantees, and dispute letters are drafts you review and send yourself.

We may update these Terms from time to time; material changes will be communicated to you. You may stop using the service and delete your account at any time. We may suspend or terminate accounts that violate these Terms.

Questions about these Terms? Contact us at hello@paxer.app.