Privacy Policy

To audit your bills, we collect information you provide directly, including: your name and contact details; medical bills, Explanation of Benefits (EOBs), and denial letters you upload; line-item charges, billing codes, and plan-benefit details; and your state (used to compare charges against regional benchmarks). We also collect basic technical and usage data when you use the service.

We use your information to: read and extract charges from the documents you provide; run our audit engine to identify potential billing errors; generate dispute-letter drafts for your review; send you account and reminder emails; and improve the accuracy of our price benchmarks using de-identified, aggregated charge data (billing code, region, and amount only — never your identity).

We do not sell your personal information. We share information with service providers who process it on our behalf under contract, including: our cloud hosting and database provider; our file-storage provider; our email-delivery provider; and our AI provider, which processes document contents to extract charges and draft letters. Where required for handling protected health information, we will enter into Business Associate Agreements (BAAs) with these providers before processing real patient data.

We may also disclose information when required by law, or to protect the rights, safety, and security of our users and the service.

We retain your information for as long as your account is active or as needed to provide the service. You can delete individual cases or your entire account at any time from your account settings; deleting your account removes your cases, documents, and uploaded files. Some records may be retained as required by law or for legitimate business purposes.

We use administrative, technical, and physical safeguards designed to protect your information, including access controls that restrict documents to the account that owns them and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

Questions about this policy or your data? Contact us at ly3569@princeton.edu.